Value Stream Mapping

One of the best methods to improving a process or operation flow is to use value stream mapping.  A value stream map is a graphical representatnion  of the work flow and all the associated inputs required to complete a specified process.  It gives you a complete picture of what is going on (which may be different than what your organization intended to happen!).  Even if you believe you have an efficient process, it's a great tool for improvement.

Here is an example of a generic value stream map:

The best way to start is to identify all the stakeholders in the process and gather them in a conference room.  Using paper and markers physically draw the process and engage all members to participate in how they see the process.  Once completed, post your new value stream map on a wall in the conference room and have everyone work to see how it can be improved.

Once the comments have been completed you will have a new, improved process guaranteed to improve flow time and lower costs. I did this several times while working at Boeing and saw significant improvements in operations.